Privacy Policy

1. Introduction

ARIA IT Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ariaitsolution.com or engage with our services.

We comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). By using our website and services, you consent to the data practices described in this policy.

2. Data We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

2.1 Information You Provide

• Contact details: Name, email address, phone number, company name, and job title provided through contact forms or service inquiries.
• Project information: Details about your IT infrastructure, migration requirements, and service needs shared during consultations.
• Newsletter subscriptions: Email address provided when subscribing to our newsletter.
• Communication records: Records of correspondence when you contact our support team.

2.2 Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, time spent on pages, click patterns, and navigation paths through our website.
• Referral data: The URL of the previous site you visited before accessing our website.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Analytics Services

We use analytics services to collect and analyze website usage data. These services may collect information about your use of our website through cookies and similar technologies. The information generated is typically transmitted to and stored on servers operated by these service providers.

We have configured our analytics tools to anonymize IP addresses where possible and to process data in aggregate form to protect individual privacy. We do not combine analytics data with personal information from other sources.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

• Cloud hosting providers for secure data storage and application hosting.
• Communication platforms for sending newsletters and service notifications.
• Payment processors for handling billing and transactions securely.
• IT monitoring tools for providing our infrastructure management services to clients.

All third-party providers are contractually bound to process your data only as instructed by us and in compliance with applicable data protection laws.

6. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typical retention periods include:

• Contact inquiries: 2 years from last interaction.
• Newsletter subscriptions: Until you unsubscribe.
• Client project data: Duration of contract + 5 years.
• Analytics data: 26 months (anonymized).

We implement appropriate technical and organizational security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days as required by GDPR.

8. International Data Transfers

As a company based in France, your data is primarily processed within the European Economic Area (EEA). In cases where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, and we verify that the receiving country provides an adequate level of data protection.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to report a data privacy concern, please contact us:

You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL), at www.cnil.fr.